Support
Most questions are answered below. If yours is not, write to us.
Get in touch
Email the support address (not set up yet, it will be listed here before launch). Tell us your iPhone model and iOS version, and what you were doing when it went wrong. Please do not attach real documents. We never need them, and a description of the problem is enough.
Common questions
How do I restore my purchase?
Open the app, go to the Pro screen and tap Restore purchases. The button is always visible there. You need to be signed in to the same Apple ID you bought with. If nothing happens, check Settings, then your name, then Media and Purchases, to see which Apple ID is signed in.
Where are my files stored?
On your iPhone, in the app's private storage, and nowhere else. There is no account and no server holding a copy. Vault files are encrypted, and the key is kept in the iPhone's Keychain behind Face ID or your passcode. Vault files are left out of iCloud backup unless you turn that on. Deleting the app deletes its files.
What happens if I lose my phone?
Someone who finds it would still need your Face ID or passcode to open the vault. Use Find My to lock or erase the phone. Because we have no copy of your files, they are gone with the phone unless you kept a backup. If you turned on iCloud backup for the vault, you can restore it onto a new iPhone signed in to the same Apple ID. Export copies of anything you cannot replace and store them somewhere you trust.
Does "explain this letter" send my letter anywhere?
No. It runs on the phone with Apple's on-device model. It needs iOS 26 and an iPhone that supports Apple Intelligence. On other phones the rest of the app works and this one feature is switched off. It can be wrong, so check the original, and it is not legal, medical or financial advice.
Which iPhones does it run on?
iOS 17 or later.
Is there a subscription?
Pro is a one-time purchase. An annual option is listed beside it for anyone who prefers it, and it is never the default.
How do I leave the waitlist or have my email deleted?
Write to the support address (not set up yet, it will be listed here before launch) from the address you signed up with. We will delete it and confirm.